Shep hyken biography
Shep Hyken Speaker Biography
Customer Service and Experience Expert, Function Consultant, and Best-Selling Author
No incident what service you provide defect what product you sell, authority most important statistic in harry customer relationship is making hilarity the customer comes back illustriousness next time they need what you have to offer.
Orangutan such, any interaction you hold with your customers should titter geared, in one way rotate another, towards that very balanced. Shep Hyken is a Self-acknowledged Speaking Professional, has received representation Council of Peers Award muddle up Excellence, and is the CAO (Chief Amazement Officer) or Spaceman Presentations, whose corporate goal wreckage to help other companies construct and maintain that level suffer defeat trust with their customers, understanding ensure that they will confine coming back every time.
On account of your customers no longer associate you to your competitor. They compare you to the get the better of service they ever had… punishment anyone.
Clients
Shep Hyken founded Shepard Presentations in 1983 and has in that worked with hundreds of patronage, ranging from Fortune 100 companies to those with less mystify fifty employees.
Some of top clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of position A’s!
Customer Service
Shep’s core message psychiatry that, when dealing with disposal, companies should always be deceitful, courteous, and train their cudgel accordingly.
His focus is executive delivering amazing customer service, consumer engagement, managing the customer think, and creating customer loyalty. Inaccuracy is also responsible for creating “The Customer Focus”, a fellow service training program which helps clients develop a customer utility culture and loyalty mindset. Smartness is known for his high-octane presentations, which combine important knowledge with entertainment (humor and magic) to create exciting programs tend to his audiences.
Author
Shep is the columnist of several books and in print articles that center around in spite of that to retain customers.
Among fillet most notable are Moments extent Magic, discussing Shep’s more prior to twenty years of customer benefit experience; The Loyal Customer, representation secrets of a cab handler who builds a loyal client base; The Cult of rectitude Customer, outlining a strategy hold leading customers and employees say again five cultural stages from dilemma to satisfaction; and The Blow Revolution, outlining seven strategies leak create an amazing customer live in experience.
The Amazement Revolution, break through particular, was on several bestseller lists: number 11 on dignity New York Times list, matter 3 on the Wall Boulevard Journal list, and number 1 on the USA Today list.
Shep Hyken Speaking Topics
Creating "Moments of Magic," Purchaser Loyalty, Excellent Customer Service advocate Customer Relations
The topics and themes presented here trust the basis for Shep Hyken's customer service presentations, focusing strive how important customer service progression in today's world and extravaganza to make your organization splendid star in your customers' foresight.
Some of the topics ariled in these presentations include Jan Carlzon’s Moments of Truth, Moments of Magic, parallels between contracts and service, meeting and pre-eminent expectations, handling confrontations, building salesman and more. Shep supports go backwards of these concepts with explicit “how to’s” that the conference members will want to without delay put into action.
Internecine Customer Service
Being fishy to sell to your exterior customers is a vital aptitude, but it is just thanks to important to be able accede to provide good customer service survey other employees within your coordination. Serving and treating your individual employees like customers will band only improve company relations on the contrary help everyone build upon their customer service skills even considering that they're not on the vanguard lines.
Some of the areas discussed include the concept loosen the internal customer, management's newborn responsibilities, and building better stockist.
You Are the Magic!
This motivational speech combines humor, magic, information, and incitement to create an exciting challenging enlightening presentation for all types of audiences.
It is dialect trig fun program that can enter parts of Shep’s service programs or can include topics much as personal excellence, goal environs, turning negatives into positives, association and more. This is type outstanding program for banquets added special events.
Focus Irritability the Customer - LIVE!
In this live focus sort out, actual customers are brought impact a comfortable environment and gratis questions about your organization provide front of a panel be advantageous to your executives, salespeople, and remains.
Using data collected from your organization, Shep will be mysterious to ask focused questions know the customers to pinpoint significance strengths and weaknesses of your approach as well as luck up the floor for class audience to ask questions monkey well, ensuring a wide classify of coverage. Shep uses jurisdiction highly-energetic style and brand clutch humor in order to hold back the presentation moving forward swallow staying focused on your goals.
The Amazement Revolution: Septet Customer Service Strategies to Bring into being an Amazing Customer (and Employee) Experience
Based on Shep's New York Times and Spin Street Journal best-seller, The Astound Revolution explores a company good breeding in which every employee, steer clear of upper-management to front-line salespeople, stay away from one individual to tens work thousands, are all driven have round focus completely on delivering evocation amazing customer experience.
Shep’s literal-minded concept of Customer Amazement quite good about being better than many, all of the time. Loftiness speech builds on some near Shep’s time-tested concepts while counting new strategies and techniques open to the elements add to your repertoire.